In the unlikely event that you believe one of our products has a quality issue, please send an email to hello@groundedpackaging.co with your order reference in the subject line. Please include any photos or videos as well as a brief description of the issue to help us understand the problem.
We will offer a replacement or refund depending on the situation.
Please note we do not offer refunds or exchanges for change of mind. If you are unsure about sizing or any other aspect of the product, please get in touch with us or alternatively order one of our sample packs to trial first!